Our full range of property maintenance services helps to maintain homes that people want to live in at an affordable cost.
Throughout the UK, we work in close partnership with local authorities and housing associations to identify the strategic asset management options that maximise the value and performance of housing stock while keeping customers’ interests at the heart of everything we do.
We have developed specific processes and procedures to ensure we understand and meet the various needs of customers and our customer excellence teams ensure that their experience is the best it can be.
Our technicians are trained in dealing with vulnerable customers and those facing challenges such as illness, disability, isolation or old age.
We develop bespoke communication plans, impact assessments and work with support workers and family members to identify specific needs. We ensure technicians are aware of any special requirements or issues that vulnerable customers may have.